PAYMENT AND REFUND POLICY

Please read the payment and refund policy carefully.  By booking a reservation, you are agreeing to abide and be bound by our policies and procedures.

Room Booking

Check -in time –

First night payment is required to guarantee a reservation. Reservations can be cancelled free of charge 24 hours before the check-in time. The first night charge will be applied if cancelled less than 24 hours before the check-in time.

For any early check out, without 24 hours prior notification, 1 night early check out penalty will be imposed.

Spa Booking

Spa bookings can only be guaranteed when payments are made for the booking. Should you need to change or cancel your treatment please notify us at least 12 hours in advance. 50% charge will apply for cancellations made less than 12hours prior to your treatment. Please keep in mind; arriving late for a service may require us to shorten the length of the treatment with full charges applied.

Club Membership Registration

Club memberships are not transferrable; payments are non-refundable. All payments must be made in full before membership can take effect.

Banquet Hall

Full payment must be received 21 days to the event date. 50% charges will apply for postponements within 1 day to 14 days to the event. Full charges will apply for cancellations made less than 14 days to the event.

Group Dinning/Event Reservations

Full payment must be received within 7 days to the reservation date.  24 Hours notice must be given for any cancellations. Full charges will apply for cancellations made less than 24 hours before the event.

 

ALL SERVICE RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.